References
"I am responsible for development of major Polish e-commerce portal – empik.com We are using voice of customer research that is supplied by opiniac.com. Thanks to the collected data, we are able to improve product directory, product landing pages, and internal search options. We are also supported with conversion optimization insights and suggestions. opiniac.com obviously opens your eyes to customer requirements."
Michał Tomaniak
General Manager EMPIK.com
"opiniac.com platform has been implemented in militaria.pl since 2009. Our cooperation has grown with time. We started with general research of users requirements in militaria.pl in the beginning, then we implemented some more advanced tool to understand the reasons for purchase drop-offs, now we track NPS index. I do recommend opiniac.com to anyone who is serious about e-commerce business development."
Tomasz Szulc, militaria.pl
Marketing and eCommerce Director
"We used opiniac.com application in last quarter of 2010. The tool, user collected data and presented recommendations provided helpful input into the planned redesign of the Deutsche Bank PBC website."
Łukasz Świrgał, Deutsche Bank PBC
Assistant Vice President
"opiniac.com was used for general experience tracking purposes by merlin.pl. In particular, we were interested in the functional aspects of our e-commerce. The results were compared to opiniac.com market benchmarks. We found these status indicators simple but extremely valuable. It allowed us to compare our user satisfaction level with the average values in e-commerce sector."
Arkadiusz Mężyński, merlin.pl
Marketing Manager
"We implemented opiniac.com platform in the old version of smyk.com website to investigate about user needs. In result we collected user requirements and suggestions. Selected ones were applied in new version of smyk.com"
Fabiola Nawrocka
site manager, empik.com
"praktiker.pl on-line shop is a new solution on the Polish market. However, since the shop launch, we have assumed that further stages of shop development would be based on solid data analysis. Google Analytics is a primary tool for our daily traffic analysis and opiniac.com gets supplementary data about user needs and opinions. Considering the lessons we’ve learned so far, I strongly endorse opiniac.com as a tool to measure and evaluate user satisfaction level."
Krzysztof Włodarczak
Internet Marketing Coordinator praktiker.pl
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